Citizens Charter

SHRI GURU RMA RAI INSTITUE OF MEDICAL & HEALTH SCIENCES is situated in the heart of Dehradun City, Uttarakhand. The instituted is recognized by Ministry of Health& Family Welfare of India, Medical Council of India and affiliated to H.N.B. Garhwal University (A Central University) Sringar, Uttarakhand . The college is having 150 seats per year for MBBS and 96 seats per year for Postgraduate(MD/MS). The Admissions are made on merit basis which is determined through NEET. The academic session begins from July every year. 

The Post Graduate Courses in the following specialties are being run in the Institute:

General Information about Attached Hospital:

A 1500 bedded multy specialty, ultra modern, "Shri Mahant Indiresh Hospital" attached with institute is providing the health services to common people of Uttarakhand and its neighboring states at a very nominal cost. The hospital is having facility for almost all the investigations/ procedures which includes CT Scan, MRI, Endoscopy, Dialysis and others as per details given below-

Causality and Emergency Services:
25 bedded, Centrally air conditional, fully equipped will all Emergency Medical Officer and Senior Residents are available for 24 hrs. Specialists Doctors are available round the clock in major Specialties viz. General Medicine, General Surgery, Orthopedics, Obstetrics & Gynecology and Paediatrics. Duty doctor is available on call basis for other departments /specialties.
Blood Bank: The services of Licensed blood bank with component separation unit is available round the clock in the Hospital. Al mandatory tests are carried out for screening of the blood. Blood is made available for private Hospitals subject to the availability against fixed payment. 
The following specialties are providing quality services to the patients in this hospital:

• Anesthesia and Intensive Care
• Biochemistry
• Community Medicine
• Dentistry
• Dermatology(Skin & Venereology Diseases)
• ENT(Otorhinolaryngology)- Head & Neck Surgery
• Forensic Medicine
• General Medicine
• General Surgery
• Immuno Haematology and Blood Transfusion
• Microbiology
• Obstetrics & Gynaecology
• Ophthalmology
• Orthopaedics
• Pathology
• Pharmacology
• Paediatrics
• Psychiatry
• Radiodiagnosis
• Tuberculosis & Respiratory Diseases
• Physiotherapy

Super-specialties in following discipline are available:

• Cardiology
• Nephrology
• Gastroenterology
• Endocrine Surgery
• Neurology
• Neurosurgey
• Plastic and Reconstruction Surgery
• Pediatric Surgey
• Urology

Intensive care facilities:

• CCU - 8 Beds
• Medical ICU - 12 Beds
• Surgical ICU - 11+13 Beds
• PICU - 10 Beds
• NICU - 21 Beds
• Neuro-surgical ICU
• Dialysis
• Interventional Cath Lab 

Laboratory investigations facilities:

• Central Lab
  • Pathology Section
  • Biochemistry Section
  • Microbiology Section
• Radio-diagnosis facilities
  • X-ray
  • Ultrasound
  • C.T
  • MRI
  • Mammography
  • Color-doppler
  • Fluoroscopy
  • D-Scan

Equipment & Special Facilities available:
On the recommendation of treating doctors i.e. Senior Residents/ Faculty and approval of concerned HOD/ Medical Superintendent, the poor patients can avail the said facilities at discount rate and free of cost.

Ambulance: Round the Clock ambulances are available on payment basis for the convenience of patients.

Canteens: Canteens are available for providing services to the faculty, students, staff and out-patient/attendants/visitors at following places:
- Basement of South Block
- Ground Floor of North Block 

Chemist Shops: 6 (These remain open round the clock.) 

STD/PCO, Lamination & Photostat 

Barber available on call 

Bank/ATM: A branch of Punjab National Bank of India is available at Administrative Block. And Two ATM of one State Bank of India and one PNB is installed in the front of Institute main gate. 

Empanelment: SMI, Hospital is empanelled for patient in OPD & IPD with following organization:

• Central Govt. Health Scheme (CGHS)
• Employee’s State Insurance Corporation (ESI)
• Ex-serviceman Contributory Health Scheme (ECHS)
• IIT Roorkee
• Forest Research Institute of India (FRI)
• Lal Bahadur Shastri Academy of Administration Mussoorie
• Bharat Sanchar Nigam Ltd. (BSNL)
• Indian Institute of Remote Sensing (IIRS)
• Central Silk Board (CSB)
• Food Corporation of India (FCI)
• Housing and Urban Development Corporation Ltd. (HUDCO)
• Indira Gandhi National Open University (IGNOU)Dehradun
• Uttaranchal Jal Vidyut Nigam Ltd Dehradun (UJVNL)
• Uttaranchal Power Corporation Ltd
• Tehri Hydro Development Corporation Ltd, Tehri Garhwal
• Union Bank of India (UBI)
• National Hydroelectric Power Corporations
• NTPC Hydro Region (HR)
• Indian Institute of Petroleum
• Airport Authority of India
• State Bank of India
• Titan Industries Ltd
• Tulas Institute
• Tribal Co-operative Development Federation of India Ltd
• Central Soil and Water Research Institute
• University of Petroleum and Energy Studies
• Wildlife Institute of India
• University Grant Commission
• Beaurau of Indian Standards
• Power Transmission Corporation Uttarakhand Ltd.
• Tibetian SOS Vocational Center
• Uttarakhand Electricity Regulatory Commission
• Opto Electronic Raipur Dehradun
• Ordinance Factory, Dehradun
• Punjab and Sind Bank, Dehradun
• Satulaj Jal Vidyut Nigam
• Uttarakhand Transport Corporation
• Tibetan Children Villages School
• National Institute for Visually Handicapped
• NRHM (Doon Hospital)
• Rural Electrification Corporation
• Institute of Cooperative Management
• ESIC, Uttarakhand
• ESIC, Himachal Pradesh
• NABARD
• ESI Jammu & Kashmir
• Cement Corporation of India Ltd,
• Alpine Institute of Management & Technology
• Uttranchal University
• Rastriya Swasthya Bima Yojna
• U-Health card
• National Institute of Technology Srinagar Garhwal
• Doon University

The hospital tries to give best available treatment to the patient visiting this hospital. 
Grievances/complaints/redressal Name, location and telephone number of Director-Principal & Medical Superintendent have been displayed at the reception and elsewhere in the hospital for receiving the grievances and complaints. Every grievance/complaint is dealt quickly. Every patient/visitor has the right to be heard. 
ADMINISTRATION

The other direct telephone attached with EPABX exchanges are as under: 0135-6672400, 2522200, 2522300, 2022110. 
E-mail: smi.hospital@gmail.com